FAQ
Frequently Asked Questions
Helpful information about bedding, bedroom accessories, orders, shipping, returns, refunds, and customer support.
Who operates Navqelor?
Navqelor is operated by Beijing Qike Electronics Co., Ltd.
What does Navqelor sell?
We offer bedding, pillows and cushions, bedside organizers, soft furnishings, lighting, mirrors, and other bedroom accessories.
What currency are prices shown in?
Unless otherwise stated on the storefront, product prices are shown in U.S. dollars (USD).
Can I ask about dimensions before ordering?
Yes. Contact customer support with the exact product name and the size information you would like clarified.
Are support pillows medical products?
No. Products described as supportive are intended for ordinary comfort and positioning and are not presented as medical devices or treatments.
Can I change or cancel an order?
Contact us as soon as possible. Whether a change or cancellation can be completed depends on the order's processing status.
How do I track my order?
Use the tracking information provided after dispatch when available. Contact us with your order number if you need help.
What if my item arrives damaged or incomplete?
Contact us promptly with your order number and clear photographs so the issue can be reviewed.
How do I request a return?
Contact customer support before sending any item back. Approved requests will receive return instructions and the appropriate destination.
How are refunds handled?
If a refund is approved, it will be processed through the applicable payment method used for the order. Posting time may vary by provider.